We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Shipping & Availability: Starting May 1, 2026, online orders are fulfilled within the United States. For customers in the UK, Ireland, and Europe, My Block Skin is available through select retail partners, including Boots. If your purchase was made through a retail partner, please refer to that retailer’s return policy.
Return Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items must be securely packaged in their original packaging to prevent damage during return shipping.
To start a return, you can contact us at orders@myblockskin.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Returns can be sent to (once approved):
My Block Skin
C/O Portal Warehousing
14 53rd St, Suite 711
Brooklyn, NY 11232
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items: Certain types of items cannot be returned, including personal care goods (such as skincare products), opened or used items, custom products (such as special orders or personalized items), and hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you have questions about your specific item, please reach out before initiating a return.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order.
EU Orders: If your order is shipped to the European Union through our website, you have the right to cancel or return your order within 14 days, in accordance with local regulations.
Refunds: We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved, please contact us at orders@myblockskin.com.
